Mrs. Sood founded the ISSA adoption agency in Calcutta in 1975 after facilitating one adoption within India and one adoption by a Swedish woman. She received a law degree in New Delhi and was trained in social work by the order founded by Mother Teresa. As the head of ISSA, Mrs. Sood has facilitated the adoptions of around 2,000 Indian children by the time Saroo reconnects with her at age 30. She initially tries to reconnect Saroo with his birth family when he comes into her care in 1987. When they prove impossible to find, she arranges for Saroo to be adopted by the Brierleys in Tasmania. After Saroo reconnects with Mrs. Sood, he begins assisting monetarily with repairs on the Nava Jeevan orphanage she founded.