In this passage, Ms. O’Donnell and Mr. Hill both talk about how the school will handle Claudia’s diagnosis, but their methods contrast sharply. Mr. Hill is concerned with assuring Ma and Daddy that Claudia will graduate, while Ms. O’Donnell wants them to know that they’ll help Claudia as much as they can. Ms. O’Donnell shows here why some students love her and appreciate her: she genuinely wants to get her students the help they need so they can succeed, even if she’s not as warm and outwardly caring as a teacher like Ms. Valente.