This passage gives readers insight into why the neighborhood’s garbage problem hasn’t been solved yet. Leona dedicates several days to this task, but even then, it’s nearly impossible for her to find the right person to talk to, and it’s also difficult to get the people on the other line to care about the problem or take her seriously. In addition, readers may recall that a lot of residents in this neighborhood don’t speak English and/or intend to move out of the neighborhood as soon as it’s financially viable, so taking on this project of advocating for their neighborhood may seem impossible or like a waste of time and energy.