Em is Mr. Scott’s wife and mother to their five children. After his death, she is left without a livelihood. Laura encounters Em sitting by the fireplace at her house, her face swollen from crying, and thanks Laura for visiting despite seemingly not understanding why she would ever do such a thing. Em’s condition represents the pain that the rest of the Sheridans refuse to acknowledge—both the acute pain of Scott’s death and the ongoing pain of poverty in the cottages.