Housekeeper to the Earnshaws and Lintons. The novel is from her point of view; we see every character (aside from Lockwood) through her eyes. She grows up alongside Hindley, Catherine, and Heathcliff and works at both Wuthering Heights and Thrushcross Grange. Nelly is confidante to many, including both Catherines, Isabella, and even Heathcliff. She cares for Hareton when he is an infant and is a mother-figure to the younger Cathy. Though a servant, she is educated and articulate. Frequently, she does more than observe; she becomes very involved in her employers' lives. Some might call her meddlesome, but most of the characters are so comfortable with her that they have intimate conversations in front of her.