Here, another hiccup occurs for Blue Ribbon, although Woodell quickly manages to smooth it over. This section demonstrates how Knight’s leadership style is not for everyone. The last time he received a disgruntled letter, it was from an employee’s father; however, this time, it is from the employee himself. This spells trouble for the future, though Knight does not have time to put too much thought into it, given the many other projects he has to deal with.