Gladwell suggests that Sexton might not have died had two particular conditions (Sexton having a mental health crisis and Sexton’s car being an older model) not coincided. Sexton’s friends and other outsiders felt, in retrospect, that her suicide was predictable. However, Gladwell suggests that the different conditions that had to be met during a period in Sexton’s life where she just so
happened to be in the midst of a mental health crisis makes her suicide a singular event that can’t be so easily reduced to a tragic but inevitable incident. If we use the lessons that coupling theory teaches us to make an effort to understand the many independent variables that influence a stranger’s actions, we stand a better chance at being able to communicate with, understand, and help them. Gladwell’s closing remarks encapsulates the key lesson coupling theory teaches us: “Don’t look at the stranger and jump to conclusions. Look at the stranger’s world.” The key to getting better at talking to strangers is to consider the stranger’s life
beyond the stranger encounter. When we consider the stranger from the broader context of their “world,” we can better understand and respond to their behavior.