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Bill Peach
Hilton Smyth is a plant manager for UniCo, Alex’s rival, and the story’s only true antagonist. Smyth adheres strictly to traditional corporate methods and metrics, making him a foil for Alex, who embraces new ideas and revolutionizes his approach to management. Throughout the story, Smyth actively tries to undermine Alex and turn Peach against him, hoping to see Alex fail. However, when Alex’s plant succeeds and Smyth’s plant continues to struggle, Peach promotes Alex to a higher position than Smyth. Alex’s victory over Smyth thus represents the superiority of Goldratt’s innovative manufacturing practices over traditional corporate methods.
Hilton Smyth Quotes in The Goal: A Process of Ongoing Improvement
The The Goal: A Process of Ongoing Improvement quotes below are all either spoken by Hilton Smyth or refer to Hilton Smyth. For each quote, you can also see the other characters and themes related to it (each theme is indicated by its own dot and icon, like this one:
).
Chapter 31
Quotes
I start to speak, but Hilton Smyth raises his voice and talks over me.
“The fact of the matter is that your cost-of-products measurements increased,” says Hilton. “And when costs go up, profits have to go down. It’s that simple. And that’s the basis of what I’ll be putting into my report to Bill Peach.”
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“Hilton, this morning I asked you to sit in for me because we were meeting with Granby. Two months from now the three of us are moving up the ladder, to head the group. Granby left it to us to decide who will be the next manager of the division. I think that the three of us have decided. Congratulations Alex; you will be the one to replace me.”
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Chapter 38
Quotes
“Things start to be connected to each other. Things that we never thought were related start to be strongly connected to each other. One single common cause is the reason for a very large spectrum of different effects. You know Julie, it’s like order is built out of chaos. What can be more beautiful than that?”
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Hilton Smyth Quotes in The Goal: A Process of Ongoing Improvement
The The Goal: A Process of Ongoing Improvement quotes below are all either spoken by Hilton Smyth or refer to Hilton Smyth. For each quote, you can also see the other characters and themes related to it (each theme is indicated by its own dot and icon, like this one:
).
Chapter 31
Quotes
I start to speak, but Hilton Smyth raises his voice and talks over me.
“The fact of the matter is that your cost-of-products measurements increased,” says Hilton. “And when costs go up, profits have to go down. It’s that simple. And that’s the basis of what I’ll be putting into my report to Bill Peach.”
Related Characters:
Related Themes:
Page Number and Citation:
Explanation and Analysis:
“Hilton, this morning I asked you to sit in for me because we were meeting with Granby. Two months from now the three of us are moving up the ladder, to head the group. Granby left it to us to decide who will be the next manager of the division. I think that the three of us have decided. Congratulations Alex; you will be the one to replace me.”
Related Characters:
Related Themes:
Page Number and Citation:
Explanation and Analysis:
Chapter 38
Quotes
“Things start to be connected to each other. Things that we never thought were related start to be strongly connected to each other. One single common cause is the reason for a very large spectrum of different effects. You know Julie, it’s like order is built out of chaos. What can be more beautiful than that?”
Related Characters:
Related Themes:
Page Number and Citation:
Explanation and Analysis:
