A rich divorcée from the West, Mrs. Hatch lives at the Emporium Hotel, where she enjoys a lavish, disorganized life of easy pleasures. Though shunned by formal high society, she entertains many members of society informally. Lily Bart works for her as a social secretary but resigns as soon as she discovers that Norma Hatch is trying to marry Freddy Van Osburgh—an event that later turns into a social scandal, because of the stark difference in social importance between the two characters.