Hayward is Cantú’s boss once he moves into intelligence work. He’s a kind boss, and he takes Cantú under his wing. He has suffered some trauma during his work in Border Patrol, for instance when he killed a young migrant in his early years on the force. Hayward’s main interest is not in improving border enforcement but in rising the ranks of the agency until he can relocate to Virginia, where his wife wants to live. As such, though he’s kind, he comes to represent some of the institutionalization of border enforcement.