Luisa is the maid Evelyn hires to replace Paula. Evelyn respects Luisa and takes good care of her financially, which demonstrates Evelyn’s empathy for working-class people. When she begins working for Evelyn, she insults Evelyn in Spanish while speaking to mother on the telephone, not realizing Evelyn can understand what she’s saying. Lucia’s surprise at Evelyn’s ability to speak Spanish reminds Evelyn how much of her Latin American identity she sacrificed to achieve fame.