Connor is genuinely unprepared to deal with the issues Julia’s facing—he’s never had to confront loss, poverty, or frustration with a cultural background. There are a number of ways to read Connor’s actions here. He’s clearly overwhelmed, out of his depth, and still concerned. His advice that Julia see a therapist is not bad advice! And yet at the same time there is always a suggestion in the book that Connor never pushes past his comfort zone. He says he can’t understand, and leaves it at that. For her part, Julia feels he’s giving up on her, and so she doesn’t hear the wisdom in his advice that she talk to a therapist. It’s hard to say who’s “right” in this scenario, which is one of the ways that the book is successful in showing the ways that cultural and experiential differences can lead to tension and misunderstanding between imperfect people.