Mandy’s nail-biting is a classic example of how and why the Golden Rule of habit change succeeds. First, Dufrene asked Mandy to identify her cues and rewards. Second, he showed her how to insert a new routine into the same habit loop. Notably, Dufrene
didn’t teach her to avoid or resist biting her nails—instead, he taught her to replace it with a
new habit. Her new habit was so successful because it followed the same cue as nail-biting and offered a better version of the same reward. Making the first mark on her index card helped relieve the tension in her hand, and making the
second mark showed her that she was making progress toward habit change. Thus, the index card let her see—and start to crave—this progress. While most real-world habit change might not be so quick or straightforward, Mandy’s case shows that it’s absolutely possible—so long as people follow the Golden Rule.