The head of English at Jeanette’s sixth-form college (a kind of junior college where students in their late teens study for their college entrance qualifications and exams). Mrs. Ratlow has a flamboyant appearance and Jeanette describes her as “vain and frightening and ridiculous.” Mrs. Ratlow takes Valium in class and often throws books at her students’ heads. Mrs. Ratlow has a deep love of literature, which she attempts to instill in her pupils. Jeanette eventually confides in Mrs. Ratlow the fact that she has been kicked out of her home and is living in her Mini Cooper, and Mrs. Ratlow takes Jeanette in, giving her a place to stay, rent-free. Mrs. Ratlow coaches Jeanette through her Oxford entrance exams and writes a letter in support of her admission when she is initially rejected, which results in an offer of admission.