So You’ve Been Publicly Shamed

by

Jon Ronson

Justine Sacco Character Analysis

Justine Sacco is a former PR executive who was publicly shamed after she tweeted a satirical but insensitive joke about white privilege. When Sacco tweeted “Going to Africa. Hope I don’t get AIDS. Just kidding. I’m white!” just before her plane took off, she thought that her relatively small group of Twitter follows would pick up on the fact that she was satirizing white Americans’ sense of privilege and isolation from the problems of developing nations. Instead, over the course of Sacco’s 11-hour flight from Europe to Cape Town, her tweet went viral—and millions of people began calling for her to lose her job and suffer consequences for what they believed was a tweet made in earnest. Sacco later lost her job, and over the course of the last ten days of December 2013, she was googled 1,220,000 times. Sacco’s name became synonymous with contemporary Twitter shamings, and many claimed that her Twitter infamy “destroyed” her life. But Jon Ronson uses Sacco’s story to illustrate the pettiness, cruelty, and misplaced intents of the internet mobs that seek to punish people like Justine who are perceived to misuse their privilege. Sacco’s story is central to the plot of So You’ve Been Publicly Shamed, and while Ronson alleges that her tweet was ill-advised and unfunny, he defends her as a victim of the feedback loops and mob mentality that make the internet such a volatile place for contemporary users.

Justine Sacco Quotes in So You’ve Been Publicly Shamed

The So You’ve Been Publicly Shamed quotes below are all either spoken by Justine Sacco or refer to Justine Sacco. For each quote, you can also see the other characters and themes related to it (each theme is indicated by its own dot and icon, like this one:
Good, Evil, and Inhumanity Theme Icon
).
Chapter 4 Quotes

A life had been ruined. What was it for: just some social media drama? I think our natural disposition as humans is to plod along until we get old and stop. But with social media, we’ve created a stage for constant artificial high drama. Every day a new person emerges as a magnificent hero or a sickening villain. It’s all very sweeping, and not the way we actually are as people. What rush was overpowering us at times like this? What were we getting out of it?

Related Characters: Jon Ronson (speaker), Justine Sacco
Related Symbols: Twitter
Page Number: 79
Explanation and Analysis:
Chapter 5 Quotes

All these people had […] come together spontaneously, without leadership. I wasn’t one of them. But I’d piled on plenty of people like Justine. I’d been beguiled by the new technology—a toddler crawling toward a gun. Just like with Dave Eshelman, it was the desire to do something good that had propelled me. Which was definitely a better thing to be propelled by than group madness. But my desire had taken a lot of scalps—I’d torn apart a lot of people I couldn’t now remember—which made me suspect that it was coming from some very weird dark well, some place I really didn't want to think about.

Related Characters: Jon Ronson (speaker), Justine Sacco, Dave Eshelman
Related Symbols: Twitter
Page Number: 109
Explanation and Analysis:
Chapter 10 Quotes

I think she still felt ashamed, but maybe not quite so much. Instead, she said, she felt humiliated.

Related Characters: Jon Ronson (speaker), Justine Sacco
Page Number: 203
Explanation and Analysis:
Chapter 11 Quotes

“Literally, overnight everything I knew and loved was gone,” Lindsey said.

And that's when she fell into a depression, became an insomniac, and barely left home for a year.

Related Characters: Jon Ronson (speaker), Lindsey Stone (speaker), Justine Sacco
Page Number: 210
Explanation and Analysis:

The criminal justice system is supposed to repair harm, but most prisoners—young, black—have been incarcerated for acts far less emotionally damaging than the injuries we noncriminals perpetrate upon one another all the time—bad husbands, bad wives, ruthless bosses, bullies, bankers.

I thought about Justine Sacco. How many of the people piling on her had been emotionally damaged by what they had read? As far as I could tell, only one person was damaged in that pile-on.

Related Characters: Jon Ronson (speaker), Justine Sacco, Lindsey Stone
Page Number: 228-229
Explanation and Analysis:
Chapter 15 Quotes

[Feedback loops are] turning social media into “a giant echo chamber where what we believe is constantly reinforced by people who believe the same thing.”

We express our opinion that Justine Sacco is a monster. We are instantly congratulated for this […]. We make the on-the-spot decision to carry on believing it.

“The tech-utopians […] present this as a new kind of democracy,” [my friend wrote]. “It isn’t. It’s the opposite. It locks people off in the world they started with and prevents them from finding out anything different.”

Related Characters: Jon Ronson (speaker), Justine Sacco
Related Symbols: Twitter
Page Number: 280
Explanation and Analysis:
Afterword Quotes

If anyone should change their behavior, I thought, it ought to be those doing the shaming. Justine’s crime had been a badly worded joke mocking privilege. To see the catastrophe as her fault felt, to me, a little like “Don’t wear short skirts.” It felt like victim-blaming.

“The essay might be a turning-point,” wrote Peter Bradshaw in The Guardian. “Twitter-shaming allows people who complacently think of themselves as basically nice to indulge in the dark thrill of bullying—in a righteous cause. Perhaps Ronson’s article will cause a questioning of Twitter’s instant-Salem culture of shame.”

People were realizing […] that what happened to Justine wasn’t social justice. It was a “cathartic alternative.”

Related Characters: Jon Ronson (speaker), Justine Sacco
Related Symbols: Twitter
Page Number: 284
Explanation and Analysis:
Get the entire So You’ve Been Publicly Shamed LitChart as a printable PDF.
So You’ve Been Publicly Shamed PDF

Justine Sacco Quotes in So You’ve Been Publicly Shamed

The So You’ve Been Publicly Shamed quotes below are all either spoken by Justine Sacco or refer to Justine Sacco. For each quote, you can also see the other characters and themes related to it (each theme is indicated by its own dot and icon, like this one:
Good, Evil, and Inhumanity Theme Icon
).
Chapter 4 Quotes

A life had been ruined. What was it for: just some social media drama? I think our natural disposition as humans is to plod along until we get old and stop. But with social media, we’ve created a stage for constant artificial high drama. Every day a new person emerges as a magnificent hero or a sickening villain. It’s all very sweeping, and not the way we actually are as people. What rush was overpowering us at times like this? What were we getting out of it?

Related Characters: Jon Ronson (speaker), Justine Sacco
Related Symbols: Twitter
Page Number: 79
Explanation and Analysis:
Chapter 5 Quotes

All these people had […] come together spontaneously, without leadership. I wasn’t one of them. But I’d piled on plenty of people like Justine. I’d been beguiled by the new technology—a toddler crawling toward a gun. Just like with Dave Eshelman, it was the desire to do something good that had propelled me. Which was definitely a better thing to be propelled by than group madness. But my desire had taken a lot of scalps—I’d torn apart a lot of people I couldn’t now remember—which made me suspect that it was coming from some very weird dark well, some place I really didn't want to think about.

Related Characters: Jon Ronson (speaker), Justine Sacco, Dave Eshelman
Related Symbols: Twitter
Page Number: 109
Explanation and Analysis:
Chapter 10 Quotes

I think she still felt ashamed, but maybe not quite so much. Instead, she said, she felt humiliated.

Related Characters: Jon Ronson (speaker), Justine Sacco
Page Number: 203
Explanation and Analysis:
Chapter 11 Quotes

“Literally, overnight everything I knew and loved was gone,” Lindsey said.

And that's when she fell into a depression, became an insomniac, and barely left home for a year.

Related Characters: Jon Ronson (speaker), Lindsey Stone (speaker), Justine Sacco
Page Number: 210
Explanation and Analysis:

The criminal justice system is supposed to repair harm, but most prisoners—young, black—have been incarcerated for acts far less emotionally damaging than the injuries we noncriminals perpetrate upon one another all the time—bad husbands, bad wives, ruthless bosses, bullies, bankers.

I thought about Justine Sacco. How many of the people piling on her had been emotionally damaged by what they had read? As far as I could tell, only one person was damaged in that pile-on.

Related Characters: Jon Ronson (speaker), Justine Sacco, Lindsey Stone
Page Number: 228-229
Explanation and Analysis:
Chapter 15 Quotes

[Feedback loops are] turning social media into “a giant echo chamber where what we believe is constantly reinforced by people who believe the same thing.”

We express our opinion that Justine Sacco is a monster. We are instantly congratulated for this […]. We make the on-the-spot decision to carry on believing it.

“The tech-utopians […] present this as a new kind of democracy,” [my friend wrote]. “It isn’t. It’s the opposite. It locks people off in the world they started with and prevents them from finding out anything different.”

Related Characters: Jon Ronson (speaker), Justine Sacco
Related Symbols: Twitter
Page Number: 280
Explanation and Analysis:
Afterword Quotes

If anyone should change their behavior, I thought, it ought to be those doing the shaming. Justine’s crime had been a badly worded joke mocking privilege. To see the catastrophe as her fault felt, to me, a little like “Don’t wear short skirts.” It felt like victim-blaming.

“The essay might be a turning-point,” wrote Peter Bradshaw in The Guardian. “Twitter-shaming allows people who complacently think of themselves as basically nice to indulge in the dark thrill of bullying—in a righteous cause. Perhaps Ronson’s article will cause a questioning of Twitter’s instant-Salem culture of shame.”

People were realizing […] that what happened to Justine wasn’t social justice. It was a “cathartic alternative.”

Related Characters: Jon Ronson (speaker), Justine Sacco
Related Symbols: Twitter
Page Number: 284
Explanation and Analysis: