Gloria is Rachel’s “house manager.” She’s Mexican, like the rest of the household staff, but according to Rachel is “like family.” Though Jessie takes issue with this, Gloria does seem to genuinely care for Jessie: she leaves dinners for Jessie that are nutritious and interesting for her, and as time goes on, Jessie comes to appreciate everything that Gloria does. Gloria, however, never appears in person or speaks for herself throughout the novel.