The bank robber is a 39-year-old woman who, after trying and failing to rob a cashless bank, takes nine people at an apartment viewing hostage. However, she’s a sympathetic character: she’s going through a nasty…
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Zara/The Woman
Zara is an extremely wealthy woman in her mid-late 50s who runs a bank. Ten years ago, she denied a man a loan, and this contributed to the man’s choice to jump off a bridge…
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Nadia/The Psychologist/The Girl
Nadia is a psychologist whom Zara sees. As a teenager, she also tried to die by suicide by jumping off the same bridge as the man—but Jack pulled her off the edge. This experience…
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Anna-Lena
Anna-Lena is Roger’s wife; they plan to buy the apartment as an investment property. Initially, Anna-Lena reads as subordinate and deferential: she’s not used to anyone (not least Roger) listening to her, so she…
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Roger
Roger is a retired engineer who, along with his wife Anna-Lena, plans to buy the apartment as an investment property. Though Roger comes off as an entitled person, the novel reveals he’s actually very…
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Julia is Ro’s wife and one of the prospective buyers of the apartment. She’s heavily pregnant and is constantly fighting with Ro. Some of this has to do with the fact that Julia’s pregnancy…
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Ro
Ro is Julia’s wife and one of the people viewing the apartment for sale. Though Ro is nonwhite and was born outside of Sweden, her birthplace is never specified. A very anxious person, Ro…
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Lennart/The Rabbit
Lennart is a middle-aged actor who also runs a side business called No Boundaries Lennart, LTD. In addition to performing in local productions of Shakespeare plays, Lennart works as a “professional interrupter” for his side…
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Estelle
Estelle is a woman in her late 90s who, unbeknownst to the other apartment viewers until the end of the hostage drama, actually lives in the apartment for sale. A widow who lost her husband…
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The Real Estate Agent/The Realtor
The real estate agent is selling both Estelle’s apartment and the apartment across the landing. She works for the House Tricks Real Estate Agency, whose tagline is “HOW’S TRICKS?” The narrator makes it clear…
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Jack/The Young Policeman/The Boy
Jack is the younger policeman on the scene of the hostage drama. He works with his dad, Jim, and the two don’t get along well: Jack is efficient and believes in doing his job…
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Jim/Jack’s Dad/The Older Policeman
Jim is the senior policeman on the scene of the hostage drama. He works with his son, Jack, and though Jim loves his son, the two seldom get along. Unlike Jack, Jim thinks computers…
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Jack’s Mom/Jim’s Wife
Jack’s mom and Jim’s wife is deceased in the novel’s present, and her death looms large over both her son and husband. In life, she worked as a priest and picked fights with…
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Jack’s Sister
Jack’s sister and Jim’s daughter is seven years older than Jack. She never appears in person in the novel, as she’s addicted to heroin and lives almost a 24-hour drive away from the…
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The Man on the Bridge
Ten years before the novel begins, the man died by suicide by jumping off a bridge. He’d put all his money into investments, and when the housing market crashed in the United States, he…
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The Monkey and the Frog/The Robber’s Daughters
The robber’s daughters are six and eight years old, and they adore their mother. Their nicknames, the monkey and the frog, came from how they moved when the robber was pregnant with them, and…
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The Bank Robber’s Mom
The bank robber’s mom never appears in the novel’s present, as she died years before the novel begins. An alcoholic, the robber’s mom was a “chaotic parent.” For instance, she bought alcohol with all…
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London
London is the 20-year-old bank teller at the bank the robber attempts to rob. She’s deeply unhappy, lives most of her life online, and acts as though she’s about 14 years old, so she’s rude…
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The Special Negotiator
The special negotiator is a police officer from Stockholm who is called in to manage the hostage situation. He has experience negotiating with hostages, so the bosses believe he’ll have a better chance of successfully…
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Knut
Knut is Estelle’s deceased husband. Estelle explains that they were married “forever,” and they loved making each other laugh more than anything. He also made a point to always drop Estelle off close to…
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The Neighbor
The neighbor was Estelle’s lover and neighbor across the landing; he’s deceased in the novel’s present. Estelle never shares his name, but they were both avid readers and eventually, they began swapping books and…
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Minor Characters
Julia’s Mom
Though Julia’s mom never appears in person in the novel, Julia shares several tidbits of her mom’s advice with Estelle and Anna-Lena, such as to marry someone who’s funny.