Dibs’s mother’s backstory provides some explanation for why she was so skeptical of meeting with Axline. The psychiatrist that she visited took an opposite approach to Axline: rather than respond to Dibs’s parents with empathy and non-judgement, he criticized them harshly for their inability to support their son emotionally. As a result, they withdrew even further and Dibs had to suffer more. Now, Axline’s method of allowing Dibs’s mother to tell her story and making her feel understood enables her to recognize her emotions and cope with them, rather than keeping them bottled up.